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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Elizabeth Bernabe

September 27, 2023

5  out of  5 rating by Elizabeth Bernabe
"I worked with Marylou when switching my car insurance from Allstate to State Farm. I really felt like she cared about providing me with the best possible coverage while saving me the most money. She’s also very quick to respond to any of my questions. Overall, I’m highly satisfied working with them."

cathy minster

August 31, 2023

5  out of  5 rating by cathy minster
"Veronica from State Farm went above and beyond to help me out. I wanted to make sure I put a review out here to let everyone know the attention to detail, analysis of the issue, and the follow up was extraordinary! Thank you so much, Veronica, can’t thank you enough!"

Tamara F.

August 28, 2023

4  out of  5 rating by Tamara F.
"I haven't always had the best luck with getting calls returned or satisfactory customer service in the past year or so, but Veronica helped me update our coverage recently and she could not have been more helpful. I'm so glad I got a chance to work with her!"

Angie Bellafiore

August 24, 2023

5  out of  5 rating by Angie Bellafiore
"Competitive pricing with friendly service. Thanks Marylou!"

Barbara Ingold

August 17, 2023

5  out of  5 rating by Barbara Ingold
"Austin Rullo is an outstanding agent at State Farm in Batavia. He's VERY responsive, kind, and provides the information needed to make informed decisions. Thank you Austin!!"

julisa serrano

August 15, 2023

5  out of  5 rating by julisa serrano
"Please ask for Marylou! She is very kind and attentive, when quoting for your car/home/ life insurance! She is great at what she does!"

Yuridia Varela

August 15, 2023

5  out of  5 rating by Yuridia Varela
"I worked with Marilou, and I highly recommend her, had a great experience working with her. She has a great customer service and helped my husband and I a lot with choosing the insurance that best fits our needs."

Michelle Rullo

August 11, 2023

5  out of  5 rating by Michelle Rullo
"I recently switched to State Farm in Batavia and worked with Austin. He was very helpful and listened to what we were looking for. He quickly provided us with a great quote saving us almost $200 per month with our policy. We switched immediately. If you’re looking for great service and great rates, ask for Austin!"

Lissette Santoyo

August 10, 2023

5  out of  5 rating by Lissette Santoyo
"Marylou Varela did a fantastic job in carefully walking me through my life insurance policy, was pretty nervous but she made the process comfortable and personable thank you!!"

Brooke Stults

August 10, 2023

5  out of  5 rating by Brooke Stults
"Definitely recommend this office, Austin was such an amazing help!"

Madison Hull

August 9, 2023

5  out of  5 rating by Madison Hull
"Fantastic service! Austin was quite helpful with my quotes."

Billie Joelle

August 9, 2023

5  out of  5 rating by Billie Joelle
"Amazing customer service…Austin was great help over the phone with my claim!"

Jason Whiting

August 8, 2023

5  out of  5 rating by Jason Whiting
"I had a great experience switching my auto and home insurance to Mark Murphy State Farm! Highly recommended."

Emily Thompson

August 7, 2023

5  out of  5 rating by Emily Thompson
"Overall great experience with this company, Austin was super helpful and knowledgeable!"

Bonnie Smith

August 7, 2023

5  out of  5 rating by Bonnie Smith
"Just moved here from out of state. Austin made everything so easy and uncomplicated! Highly recommend Mark Murphy State Farm Agency!"

Stan Borla

August 2, 2023

5  out of  5 rating by Stan Borla
"I have been with Mark Murphy State Farm for many years. I've always had great experience and customer service. Just today, I spoke with Veronica, who was very professional, answered all of my questions and was super nice. That's service that you can expect from Mark Murphy State Farm."

Jaci Czerwinski

August 2, 2023

5  out of  5 rating by Jaci Czerwinski
"We use State Farm for our houses, cars and now a motor scooter. Great service, as always!"

Monica Palomo

August 2, 2023

5  out of  5 rating by Monica Palomo
"Top service"

Corrina Carrera

August 2, 2023

5  out of  5 rating by Corrina Carrera
"I would love to recommend marylou! She was very attentive in quoting me the best car insurance. She makes you feel like family & is very polite. I refer her service, she is the absolute best!!!!!"

lizette non

August 2, 2023

5  out of  5 rating by lizette non
"Great experience! Marylou was very helpful and explained everything very well."

Abel Varela

August 2, 2023

5  out of  5 rating by Abel Varela
"Marylou was very helpful and patient. Would recommend to a friend."

Chris Varela

August 2, 2023

5  out of  5 rating by Chris Varela
"Switched to State Farm and haven't looked back since, much better experience than my previous auto insurance. Marylou has been a great help!"

Yessenia Sosa

August 2, 2023

5  out of  5 rating by Yessenia Sosa
"I had a very great experience! My agent marylou was very informative and helpful throughout the whole process! She helped me with my car insurance and provided the best quote"

Ponsavanh Ledwon

July 26, 2023

5  out of  5 rating by Ponsavanh Ledwon
"My experience with Mark Murphy and his staff has always been professional and positive. Everyone is willing to provide the best service and is knowledgeable. I am always impressed on how quickly I get a response back from Marylou. It's reassuring to have a reliable local insurance agent in Batavia."

Dee Martin

June 23, 2023

5  out of  5 rating by Dee Martin
"Great services! My family has been Insured by State Farm through Mark Murphy for many years! They are quick with their responses, very informative, helpful, and kind! I recommend Mark Murphy to anyone who wants an agent and associates to feel like family and feeling safe with Insurance. I love being insured with him and his team!"