State Farm® Insurance Agent Mark Murphy

"Marylou has been wonderful to work with. She’s always responsive, knowledgeable, and genuinely cares about helping her clients. Anytime I’ve had questions or needed assistance, she’s been quick to help and has made the entire process easy and stress-free.

I highly recommend Marylou to anyone looking for outstanding customer service and someone they can trust with their insurance needs. Thank you for all your help!"

"Great experience with Marilou, she is very nice and always answers all my questions in a timely manner! Will be recommending to all my family and friends"

"Mary Lou was very understanding and helpful setting up our home & auto bundle during the week we were without a computer."

"Switch to State Farm not just for the better rates but their customer service was exceptional. Marylou was very helpful in answering my questions and concerns."

"Everyone at the office is very helpful and gets back to me in a very timely manner about any concerns. Great customer service."

"Thanks Marylou! Professional and to the point."

"Mary Lou is a consummate professional and answer all of my questions thoroughly and makes the process so easy and efficient!

Troy Kerber
Longtime client of Mark Murphy State Farm"

"I was with Mark Murphy years ago, and thought I would try someone new. What a mistake I made. The rates are much better, the people are warm and friendly. It is like I came back home again. If you are looking for a fair quote as well as friendly people, give Mark Murphy State Farm insurance in Batavia a try.🤗"

"Super 👌"

"Hola muchas graciaa por su ayuda y tambien por contestar mi preguntas para tomar mi decisión sobre mi aseguranza en especial agradecerle a Marylou que fue de mucha ayuda explicándome sobre los servicios."

"I really appreciate the professionalism and the dedication Marylou has shown throughout my entire experience with Statefarm! Thank you ☺️"

"Thank you Marylou for helping us with our home and auto insurance. You made the whole process so easy. I am so grateful for your A++ service. We were able to save so much by switching over to State Farm. I will definitely recommend you to others so they can compare their current rates and experience the same savings. Thank you again for all your help!"

"Marylou helped me update my car insurance over the phone and made the process so easy and quick. So helpful with everything I ask every time. Amazing job"

"I have to give a special thanks to Marylou for excellent customer care she provides. She goes over and beyond to make sure I make payments and keep me updated with insurance coverage for my children's thank you so much to the State Farm family you guys ROCK!!!!"

"Great experience working with Marilou at Mark Murphy State Farm. She is always very helpful, professional, and quick to respond whenever I have questions. I currently have both my personal auto and commercial auto insurance with them, and she has made the process simple and stress-free. I highly recommend her if you’re looking for great service and someone who truly takes care of their clients."

"Worked with Marylou to get a quote for home and auto and she was very nice and explained the differences between my current policy and the one she offered. She was never pushy and very respectful"

"So thankful for our friend Marilou at State Farm! She helped my husband and me with our life insurance, and more recently with our car and home insurance too. As a busy family of 5, it means so much to have someone we trust looking out for us. Mari explains everything so clearly and always recommends what truly makes sense for our situation. Her office is in Batavia, but she helps families in Aurora and surrounding areas too. Highly recommend her! ♥️"

"I had the pleasure of working with Marylou regarding home and auto insurance quotes and she was exceptional in providing the quotes in a timely manner. She was very knowledgeable regarding the various coverage and answered all of my questions. She also assisted me with finding an agent in Mississippi for our vacation home. She went above and beyond to assist me when the agent in MS provided inaccurate information and she even reached out to them to advise them of their error. Based on all of her efforts and professionalism we decided to get coverage for our home and autos with this agent. She went above and beyond to assist me with our insurance needs and I appreciate her diligence. She’s a true asset to State Farm and Mark Murphy’s agency. Kudos to her for a job well done.

In addition, I’d like to acknowledge Mark Murphy for his assistance with helping me find another State Farm agent in Mississippi who was competent with handling our vacation home. Mark was extremely knowledgeable, professional and a pleasure to work with regarding all of our insurance needs."

"Mi agente Marylou Varela es genial! Me vendió los seguros de carro y renter y su servicio fue tan efectivo que ella se encargó de absolutamente todo , yo solo de firmar y pagar. Me encanta trabajar con ella que hasta me dan ganas de ver en qué más me puedo asegurar :) Generalmente cuando contrato servicios de otras agencias tardan mucho en responder o devolver llamadas, por lo contrario Marylou me responde más rápido que mi propio esposo. Me encanta esta agencia gracias a Marylou! No duden en contactarla y habla español! Sin olvidar que me consiguió un descuento de 50% en mis seguros que pagaba en otras agencias. Antes no confiaba mucho en state farm, pero mi agente hizo que me casara con esta agencia sin dudar."

"After comparing options, I decided to switch from Allstate to State Farm, and the difference has been impressive. My premium is substantially lower, and the enrollment process was seamless from start to finish. Marylou was knowledgeable, efficient, and made the transition effortless. I’m extremely satisfied with both the savings and the service."

"Signed up for auto insurance right over the phone with such ease at such a great affordable price! I wish I could remember the agent’s name that signed me up, she was so professional and took care of my needs. Statefarm was there when I needed them…I HIGHLY recommend!"

"I've recently had a bad experience with this agency. My wife was in an accident in June, and mid-December we shopped around quotes. State Farm gave us an excellent quote to bundle our auto & renter's, so we stopped looking for other quotes. Now at the end of December, I get a surprise bill in the mail with a total premium $500 more expensive than the quote. After begging for someone to call me back, Mark tasked his assistant with reaching out. The way they phrased the situation was that they claim no responsibility and it's all the "system's" fault for not predicting the rate increase once detecting the accident on her record. I gave a warning well in advance of the accident, and they gave me zero warning or transparency that the bill wouldn't reflect the quote.

Transparently, if they would have just said "our bad" and gave me a $5 gift card to an arcade I would have moved on.
Transparently, if they came to us with this new rate right away, I probably would have never blinked an eye. I simply would have had some time to shop rates and make a well-educated decision.
Transparently, once the rate increased the very next day I would have been understanding if they reached out with a warning.

However, now it is NYE and the last thing I want to do is speak to seven insurance agents to make sure we don't lapse in coverage.

Mark's agency does not stand behind their word OR take responsibility for putting their customer's in tough situations.

If the owner of the business leaves a counter-reply to this message stating anything I just said above is false, I have the entire conversation in writing and would not hesitate to share.

Two stars only because I feel bad the executive assistant had to hear my frustrations rather than the man with his name on the building."

"Very pleased with State Farm. They were able to save a substantial amount of both my Auto and Homeowners insurance. I wish and I connected with them sooner!"

"Marylou did a great and friendly job handling my policy needs."

"Great experience with State Farm! Mary Lou is friendly, knowledgeable, and always quick to help. She makes everything easy to understand and truly cares about her customers. Highly recommend"