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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taylor Cichon

February 28, 2025

2  out of  5
rating by Taylor Cichon
"I left my previous state farm rep due to being told false and conflicting information all the time. I'm sad to say this office is no different. They had a thr primary driver for my car listed as a family member who hasn't lived with me since I have had my car and has never touched it. Overbill me all the time. I would not recommend state farm overall let alone either Batavia office."
We responded:
"Taylor, thank you for returning my call and discussing your concerns. I appreciate your feedback and look forward to working with you in the future. Thank you again, Mark"
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Kathryn Mullen

January 22, 2025

5  out of  5
rating by Kathryn Mullen
"Very helpful and knowledgeable and fast service. Easy easy easy on me!! I’m across state lines in WI and Mark is dual licensed so I was able to smoothly transition from IL to WI. Thank you Marylou and Mark Murphy State Farm!!!"
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Monica Edwards

January 21, 2025

5  out of  5
rating by Monica Edwards
"Marylou is like the best, if their is ways to save money she always call with new promotions. I love that about her, she’s always a helping hand n knows how to work around your budget that way you’re not spending much. Very great worker, when you call ask for Marylou she’ll get you right, with whatever it is. Thank you for having good good people like her on your team."
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Antonio DelReal

January 21, 2025

5  out of  5
rating by Antonio DelReal
"Great experience and all my questions were answered and Marylou gave me excellent service."
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Naomi Torres

January 10, 2025

5  out of  5
rating by Naomi Torres
"Switched to state farm because of this offices friendly agents! Marylou is so patient when it comes to explaining policies and speaks Spanish fluently! She definitely has her clients best interest and is a great asset to the company. Getting information and questions answered by her is like talking to a friend. Very personable. Will definitely recommend my family and friends to come see her for quotes ♥️"
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Christian Rodriguez

January 9, 2025

5  out of  5
rating by Christian Rodriguez
"Best State Farm location in the area by far. My personal agent Marylou Varela has to be one of the best agents in the industry. I can always feel comfortable to seek for help at any time of the day. She does her best to fix any issues that I come across. She will always make everything right. I’ve been with several other insurance companies and not even if I put all the agents I’ve worked with in the past together can do what Marylou does for me. She is very passionate about her job and that’s what makes her unique. Very professional individual with a very firm and confident handshake. That alone can tell you a lot about a person. I will continue doing business with State Farm as long as she continues to be my agent. I highly recommend giving Marylou Valera an opportunity to make your life easier."
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michael evans

January 8, 2025

5  out of  5
rating by michael evans
"Marylou at Mark's office was such a great help with adding another vehicle/driver to my policy! Also made getting a renters policy easy peasy!! Love dealing with the people at Mark's office!!"
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Pedro Perez

January 6, 2025

5  out of  5
rating by Pedro Perez
"Asegure mi SUV"
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Christina Schultz

December 20, 2024

5  out of  5
rating by Christina Schultz
"I recently switched to State Farm insurance and Austin Rullo has been the best insurance agent I could ask for! Austin is professional, honest, and incredibly responsive. I needed a document sent to my loan company and he had it done within minutes. Not only that but he’s saved me well over a $100 on my insurance. I highly recommend going to Austin for any and all of your insurance needs!"
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Parth Shah

October 10, 2024

5  out of  5
rating by Parth Shah
"Marylou has been extremely helpful in making our switch to Mark Murphy state farm agency and took care of a number of things for us to make the transition easier. Great agency, very responsive and professional!"
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Karissa Carrera

August 6, 2024

5  out of  5
rating by Karissa Carrera
"Marylou made the process so easy and found me the best deals!"
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Juan Perez

August 5, 2024

5  out of  5
rating by Juan Perez
"Very helpful and always answer your questions."
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Laura Thilgen Meier

August 1, 2024

5  out of  5
rating by Laura Thilgen Meier
"Austin was extremely responsive to our needs and was forthright with different options available to us. Really appreciated him and would recommend him!"
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Lori Hessler

June 14, 2024

1  out of  5
rating by Lori Hessler
"I had State Farm with mark for years. All of a sudden, it was gonna be a $170. And then he put in the records that I had a claim in 2021. I did not have a claim. I just demanded a rental because someone else hit me and their insurance was paying for it. So, guess what my insurance went up because of that?"
We responded:
"Hi Lori. Thank you for your comments and giving me the opportunity to look further into your accounts. I have tried to reach you by phone with no success. Please call me back so we can discuss and resolve your concerns. As you pointed out, we have worked together for many years with great success. I would love the opportunity to better explain your account changes. Mark"
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Becky Bekkali

May 18, 2024

5  out of  5
rating by Becky Bekkali
"Marylou has been extremely helpful with walking me through and additional policy for my new home owners insurance.. I have been with State Farm for year and they have never disappointed me!! Thank you for all of your help always!"
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Beverly Hessler

May 16, 2024

5  out of  5
rating by Beverly Hessler
"I've been with these guys since I was like 12....ok, 18, but really, they are a solid insurance company. I've had renters insurance with them, then homeowners with my houses. All my vehicles over the years, too. You really get what you pay for, and I've looked around, this is the place to go. Even after moving up to northern Illinois, I've stuck with Mark Murphy. He's a good guy, and the people in this office are too."
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Leonor Vazquez

April 30, 2024

5  out of  5
rating by Leonor Vazquez
"Marylou and Veronica were very helpful with my small business policy, I had alot of questions, LOTS of questions, but no problem for the girls to handle, have been with Mark Murphy 's office for years and always have been very helpful for all my insurance needs."
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jamie gaytan

April 19, 2024

5  out of  5
rating by jamie gaytan
"Really good price, very sweet ppl. Will recommend my family members."
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Cheryl Leeds

April 11, 2024

5  out of  5
rating by Cheryl Leeds
"I worked with Marylou yesterday to change from Geico to State Farm. She helped me save so much money and was very friendly to work with."
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Luke Her

April 5, 2024

5  out of  5
rating by Luke Her
"Worked with Marylou! Fast response and great rates!"
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Ana Assumpcao

March 24, 2024

5  out of  5
rating by Ana Assumpcao
"Very helpful!"
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Josh Sandoval

March 19, 2024

5  out of  5
rating by Josh Sandoval
"I have been with State Farm for years. Today I spoke with Veronica about switching policies. She explained everything great and made everything easy."
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Tim Ramseyer

March 14, 2024

5  out of  5
rating by Tim Ramseyer
"Our company has been with State Farm Mark Murphy for over 10 years. Their office and staff are very efficient and always get things done for us in a timely matter. Will not hesitate to keep using them."
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John Smith

February 12, 2024

5  out of  5
rating by John Smith
"Marylou was fantastic! She helped set up all of my insurance and was very thorough. She took the time to help me understand everything I was signing up for and also made sure the switch from my old insurance was seamless. Would highly recommend!"
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Demarco Robertson

January 25, 2024

5  out of  5
rating by Demarco Robertson
"I Greatly appreciated all the help given and patience shown working with me. Thank you!!"